Frequently Asked Questions (FAQs)
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Process + Purchasing
Q: How does purchasing an asset from Nomad GCS work?
A: Every procurement will be different. Our Sales Professionals work with you every step of the way to create a winning spec, identify Purchasing Mechanisms, and see your Connected Mobile Operations Center (CMOC) acquisition across the finish line. Generally speaking, Nomad follows its ATLAS procurement roadmap. ATLAS stands for “Assess, Tour, Launch, Accomplish, Support,” a framework perfected over two decades of successful procurement partnerships with our customers.
Q: How much does a Nomad solution cost?
A: The best answer is “it depends.” Because Nomad solutions are Engineered to Order (ETO) and custom designed to meet each customer’s specific needs and mission profile, there is no “off-the-shelf” pricing. That said, our team of Engineers and Sales Specialists are skilled at providing an early Rough Order of Magnitude (ROM) to estimate the cost of a project for budgeting and grant needs.
Q: Do you offer grant writing or grant support?
A: Nomad does not have a dedicated Grant Writer on staff. However, as a company we have over two decades of experience helping customers build rock-solid justifications and find creative routes through procurement. We openly share grant opportunities with customers and are more than willing to share Rough Order of Magnitude (ROM) pricing estimates, proposal details, and conceptual drawings in support of grant applications and other funding mechanisms.
Q: Do you have ready-to-purchase models on your lot?
A: Each unit built by Nomad is unique in its design and engineering to meet specific requirements for individual customers. We believe off-the-shelf solutions are limiting at best, and at worst will not meet mission requirements. Because of this, Nomad does not stock “lot models,” prebuilt and available for sale. Our own demonstration vehicles do occasionally become available for sale. Contact us for more information.
Q: How does Nomad design and engineer a solution?
A: Nomad provides Engineer to Order (ETO) services for all solutions. Because each build is unique to the customer, design and engineering services are a significant part of the design process and timeline for builds. Nomad performs all engineering with an in-house staff of Mechanical, Electrical, and IT Engineers, ensuring exacting standards and interoperability of all solution elements. Additionally, a dedicated Integration team ensures that the complex IT solutions required in modern mobile operations work seamlessly.
Q: How does Nomad stay abreast of contemporary mobile operations needs?
A: Nomad’s Innovative Solutions Group (ISG) undertakes constant research and development, not only on next-gen customer solutions, but also around the manufacturing processes that deliver those solutions with unmatched efficiency and quality. ISG activities have resulted in industry-leading technologies such as the Nomad Total Command™ (NTC) asset management and NeverDown™ power management.
Q: Is Nomad vertically integrated? How do you perform supply chain management?
A: Nomad strives for vertical integration, meaning that all aspects of design and production are handled internally without outsourcing or subcontracting. Nomad has dedicated, in-house Purchasing, Materials Handling, Design and Engineering, Project Management, Fabrication, Assembly, Electrical, Paint and Coatings, Vehicle Graphics, IT Integration, and Quality Control departments. Keeping as much work as possible in-house means more control over production timelines and quality.
Q: How long does it take for delivery of a Nomad product?
A: The answer depends on solution complexity, and also on supply-chain constraints. As of this writing, a solution chassis typically has the longest lead time of any component and often drives the rest of the build schedule. Depending on the chassis and any unique requirements or features, Nomad advises that delivery normally occurs around 365 days After Receipt of Order (ARO).
Products + Technologies
Q: What is a CMOC?
A: Connected Mobile Operations Center (CMOC, plural CMOCs) is a term Nomad conceived to highlight the importance of connectivity in what are often called “mobile command centers” or “command vehicles and trailers.” There was a time when simply having a rudimentary office space on wheels served many missions. But, in our modern, always-on world, Nomad believes voice and data connectivity are no longer optional in mobile operations. We encourage every customer to consider integrating robust, resilient connectivity, and reinforce this goal by referring to our solutions as CMOCs.
Q: What does “When Every Minute Matters” mean?
A: Our customers serve critical missions in defense, public safety, emergency operations, utilities, and more. Nomad recognizes that time is of the essence in mobile operations deployments for these customers, and strives to build solutions that work safely, simply, securely, reliably, and quickly. This goal is supported by Nomad Total Command™ (NTC), a “single pane of glass” for asset management. With NTC, even untrained personnel can deploy and have a CMOC online and operational in minutes.
Q: What do you mean by, “No Separate Systems?”
A: Nomad believes all asset systems and processes should be conceived as a whole, from design to build, delivery to service. Integrating every aspect of a solution empowers Nomad customers with a deep understanding of their asset, a single point of contact for support, and a simplified path to future updates and refreshes.
Q: What is Nomad Total Command™ (NTC)?
A: NTC is Nomad’s industry-leading asset management software. In active development for over ten years, and now in its fourth full-version release, NTC is a single pane of glass for asset management and automation. It allows for one-operator setup from a single station in less than 15 minutes, including leveling actions, slideout deployments, generator control, and network management. Additionally, NTC tracks the status of all systems and provides reports on recommended maintenance and service alerts.
Q: What is NeverDown™?
A: NeverDown is Nomad’s hybridized power management system for CMOCs. In a typical system, shelter power demands are served by a bank of batteries, replenished by engine-driven AC generator, engine-driven DC alternator, and/or shore power. An intelligent Battery Management System (BMS) keeps cells topped off. Battery packs can be scaled to desired runtime, and inverters to max load. Discharge/recharge profiles can be customized to save fuel, cut emissions, and provide silent operations (on-demand or scheduled).
Q: What is AlwaysUp™?
A: AlwaysUp is Nomad’s industry-leading Connectivity as a Service (Caas), or “managed connectivity” offering, a suite of solutions that seamlessly blends terrestrial and space-based networks, optimizes connectivity automatically, and offers a single point of contact for billing and support.
Q: What are the TCV and TCT platforms?
A: Nomad’s Tactical Command Vehicle (TCV) and Tactical Communications Trailer (TCT) are unique CMOC concepts. They bring the command and communications horsepower of typical “big box” assets into smaller, off-pavement capable form factors. The TCV vehicles feature operator workstations, customizable IT capabilities, and available EMI/RF shielding. The TCT enables self-contained, leave-behind connectivity in response areas that might normally be in a data “black hole.”
Service + Warranty
Q: What is Nomad’s solution warranty?
A: Every Nomad solution comes with a standard 12-year product workmanship warranty and included one-year Platinum bumper-to-bumper warranty. Additional warranty options are available for up to five additional years. Should service needs arise, Nomad’s team of factory-trained Field Service Technicians (FSTs), positioned throughout the country, provide fast and efficient maintenance and repairs to Nomad’s industry-leading standards of quality.
Q: What service packages does Nomad offer?
A: Nomad offers Command Check™, a solution wherein our technicians conduct asset readiness inspections, provide customers with a detailed report of all systems, then recommend needed services, upgrades, and repairs. Nomad’s analogous Command Care™ offering provides scheduled preventive maintenance checks and services to all CMOC systems. From oil changes to repairs and retrofits, it is a one-stop solution for keeping mission-critical assets in optimal operating condition. Download a Brochure